PILOT SUPPORT

Dia Connector support

Help for authorized employees using Dia DentalHub Connector version 0.7.1.

Do not send patient information in a support message. Use a synthetic example, a masked screenshot, or an approved non-patient reference.

Before requesting help

Confirm that version 0.7.1 is installed and enabled in desktop Google Chrome.
Confirm that you are signed in to both DentalHub and the correct Dia office.
Open DentalHub, open the extension, and click Transfer files to Dia once.
Keep DentalHub open while the connector checks available payers and PDFs. The extension popup may close when DentalHub opens Documents. The transfer continues and the extension icon shows its status.

If no results appear

Open the extension again to read the exact transfer error. If it says Continue transfer, use that button to retry without starting over. If the issue continues, contact the Dia pilot owner. Do not copy patient information into email or chat.

If a result looks incorrect

Use the original DentalHub result and EOB as the source of truth. Do not change a claim, create a patient balance, or contact a patient based only on Dia feedback. Record the issue with a masked or synthetic example for review.

Local data and cleanup

The connector keeps local PDF copies and transfer receipts in the Chrome profile. A connected transfer also stores the protected office copy in private Supabase storage. Removing the extension clears its local Chrome data, not the protected office copy.

Supported browser

The pilot supports the current desktop version of Google Chrome. Mobile browsers are not supported for the DentalHub connector.

Support channel

Contact the Dia pilot owner through the channel provided during onboarding. Include the connector version, the approximate time of the issue, and a description containing no patient information.